RETURN POLICY

By placing an order on this website, you indicate that you have read and agree to the following return policy.

Returns Policy Rules

All returns must be requested within 30 days of the purchase date.
To start a return, please contact us directly at contact@bmoreequipment.com or call us before shipping any item back.
Items must be in the same condition as received — used, damaged, or broken items will not be refunded.
Original packaging is required.

Return Conditions

Shipping costs for standard returns (item as-is, with the warranty seal intact, requested within 30 days of delivery) are the responsibility of the customer.
If the item is not as described, non-functional, or arrives damaged, B'more Restaurant Equipment will cover the return shipping cost, provided the issue is reported within 72 hours of delivery. Once we receive and inspect the returned item, we will ship you a replacement; if a replacement is not available, we will issue a full refund.
Insurance for the returned item is your responsibility.
For items purchased or picked up in-store or at our location, most items include a 7-day repair warranty from the date of pickup, since customers have the opportunity to inspect and test items in person before taking them. This warranty covers repair only — no refunds or replacements are issued for in-store purchases or pickups. Items sold as-is (as noted on your final invoice) are not covered by this warranty. Any issue must be reported within 7 days of pickup.

After We Receive Your Return

Once we receive and inspect your return, we will process it within 5–7 business days.
For standard returns, you may request either a store credit or a refund to your original payment method.
For items that are not as described, non-functional, or damaged, we will ship a replacement once we receive and inspect the returned item; if a replacement is not available, we will issue a full refund.

Phone : (410) 845-1289
📍 511 Pennsylvania Ave, Baltimore MD 21201